·  Can I return the article?

If, for example, the size is not right, you can always exchange your item for a different size. Please contact us within a week via email: info@kiddokek.com and tell us why you want to exchange the article. Exchanges are made via shared porto costs. You send the item to us on your own account and we will take care of the porto costs of the new item.

·  How do I know what size to order?

Kiddokek works with age sizes. Please check our size chart.

·  Can I send the item as a gift?

Yes, when checking out you can choose the 'gift' option and include a personal message if you want. 

·  Can I also buy Kiddokek in stores?

Yes! Please check ‘where to buy’ for a point of sale near you.

·  Is it safe to pay through the Internet?

Yes. We work with Paypal and Ideal and they guarantee the payments. 

PayPal is a safe, secure and fast online payment service. PayPal has over 150 million accounts worldwide. You can pay from your debitcard, creditcard, or via your PayPalaccount. More info on PayPal through www.paypal.co.uk

IDEAL is the system that links you directly to your online banking application when you buy online. To start using iDEAL, you don’t need to register, download any files or open an account. If you already have online banking with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, RegioBank, SNS Bank, Triodos Bank or Van Lanschot Bankiers, you can make payments using iDEAL right away. More information about Ideal on http://www.ideal.nl

·  What do I do when I have a complaint about the quality?

First of all our sincere apologies. We check all products very thoroughly by hand. If you do find something wrong, please contact us asap via info@kiddokek.com. We take all complaints very seriously.

·  When will I receive my order?

We will present all orders within 5 days at Royal Mail for delivery. For their delivery times please check: www.royalmail.com